How MSPs Use CRM-RMM Data to Predict Client Churn

How MSPs Use CRM-RMM Data to Predict Client Churn

For Managed Service Providers (MSPs), client churn is a constant threat. Losing clients not only impacts revenue but also requires significant effort and resources to acquire new ones. Proactive churn prediction is crucial for MSPs to retain existing customers, maintain profitability, and ensure sustainable growth. Fortunately, the data collected by CRM (Customer Relationship Management) and … Read more

Centralizing Client Success Metrics with CRM and RMM Data

Centralizing Client Success Metrics with CRM and RMM Data

In today’s competitive landscape, client success is paramount. It’s no longer enough to simply sell a product or service; businesses must proactively ensure their clients are achieving their desired outcomes. This requires a deep understanding of client health, usage patterns, and overall satisfaction. However, many organizations struggle to gain this comprehensive view because client data … Read more