Platform integration

CRM Platforms with Native RMM Tools for 24/7 IT Support

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CRM Platforms with Native RMM Tools for 24/7 IT Support

In today’s fast-paced business environment, providing exceptional and timely IT support is crucial for maintaining productivity and ensuring customer satisfaction. For Managed Service Providers (MSPs) and IT departments, this often translates to offering 24/7 support capabilities. However, managing support requests, tracking customer interactions, and proactively addressing potential issues can be a significant challenge. This is … Read more

Next-Gen CRM Platforms with Built-in RMM for IT Managers

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Next-Gen CRM Platforms with Built-in RMM for IT Managers

In today’s fast-paced business environment, IT managers face the constant challenge of balancing customer relationship management (CRM) with the ever-increasing demands of IT infrastructure maintenance. Traditionally, these two areas have been managed with separate tools, leading to data silos, inefficient workflows, and a fragmented view of the business. However, a new generation of CRM platforms … Read more