Enterprise resource planning
For Managed Service Providers (MSPs), client churn is a constant threat. Losing clients not only impacts revenue but also requires significant effort and resources to acquire new ones. Proactive churn prediction is crucial for MSPs to retain existing customers, maintain profitability, and ensure sustainable growth. Fortunately, the data collected by CRM (Customer Relationship Management) and … Read more
In the ever-evolving landscape of IT management, staying ahead of the curve requires not just reacting to problems, but proactively anticipating and preventing them. Traditionally, IT departments have relied on separate Remote Monitoring and Management (RMM) and Customer Relationship Management (CRM) systems, leading to fragmented data, inefficient workflows, and ultimately, a less-than-optimal customer experience. This … Read more
In the fast-paced world of managed services, efficiently addressing client issues is paramount. Remote Monitoring and Management (RMM) tools are the backbone of this efficiency, allowing MSPs to proactively identify and resolve problems before they impact end-users. However, the sheer volume of alerts and tickets generated by RMMs can quickly become overwhelming, leading to potential … Read more
In today’s fast-paced business environment, IT managers face the constant challenge of balancing customer relationship management (CRM) with the ever-increasing demands of IT infrastructure maintenance. Traditionally, these two areas have been managed with separate tools, leading to data silos, inefficient workflows, and a fragmented view of the business. However, a new generation of CRM platforms … Read more